Administrative Service Representative

Administrative Service Representative - Full Time

Business Overview:

Step into the vibrant world of automotive repair at our Phoenix, AZ facility, where we're rewriting the playbook on car service. Our commitment is to craft seamless customer journeys, and we're in search of individuals who bring reliability, warmth, and an unwavering attention to detail.

Key Responsibilities:

• Handle inbound communications adeptly, managing calls and emails to meet the diverse needs of our clientele
• Foster seamless communication across departments, acting as a bridge between insurers, clients, estimators, and our automotive care team
• Maintain meticulous records of parts and client data, ensuring precision and accessibility
• Cultivate ongoing dialogue with our automotive care team, swiftly addressing client queries and concerns
• Resolve customer issues promptly and effectively, embodying our ethos of unmatched service
• Assist in procurement tasks, sourcing supplies for our automotive care center and administrative office
• Uphold elevated standards of customer service while overseeing routine administrative duties

Requirements:

• Possess 5+ years of collective experience in customer service and administrative roles
• Showcase proficiency in organizational skills, coupled with an unyielding attention to detail
• Prior exposure to automotive dealerships or collision repair centers is advantageous
• Exhibit exceptional verbal and written communication skills
• Demonstrate the ability to maintain composure and professionalism under pressure
• Self-motivated and adept at thriving independently in a dynamic work setting

Perks and Benefits:

• Competitive hourly compensation, ranging from $20 to $25, tailored to experience
• Potential for additional earnings through overtime opportunities
• Join a team deeply committed to delivering unmatched service to our esteemed clientele, with avenues for personal and professional growth within our organization.