Administrative Service Representative

Administrative Service Representative

Client Introduction: Be part of our vibrant auto body repair hub in Phoenix, AZ, where we specialize in elevating the car service experience. We champion seamless customer journeys and are on the lookout for dependable, personable, and detail-focused team players.

Key Responsibilities:

• Field incoming calls and emails, catering to the needs of both prospective and current clients
• Foster fluid communication across departments, including liaising with insurers, clients, estimators, and our automotive care team
• Ensure precise data entry and management for parts and client records
• Maintain ongoing dialogue with the automotive care team to promptly address client installation queries
• Resolve customer concerns promptly and efficiently, upholding our commitment to exceptional service
• Assist in procuring supplies for the automotive care center and office
• Uphold superior customer service standards while managing routine administrative duties

Requirements:

• 5+ years of collective experience in customer service and administrative roles
• Proficient organizational abilities with meticulous attention to detail
• Previous exposure to automotive dealerships or collision repair centers is advantageous
• Excellent verbal and written communication skills
• Ability to maintain composure and professionalism in high-pressure situations
• Self-motivated and adept at thriving independently in a dynamic environment

Perks:

• Competitive hourly compensation of $20-$25, tailored to experience
• Potential for overtime earnings
• Join a team committed to delivering unparalleled service to our esteemed clientele, with opportunities for personal and professional growth within the organization.