Administrative Service Representative

Administrative Service Representative

Client Overview: Step into a dynamic role at our cutting-edge automotive repair center located in Phoenix, AZ. We're in search of a dedicated, personable, and detail-driven individual to fill the position of Client Services Coordinator. This role is pivotal in maintaining superior customer satisfaction and ensuring a smooth journey for our valued clients throughout their collision repair process.

Responsibilities:

• Manage inbound calls and correspondence, offering assistance to prospective and existing clients
• Foster effective communication among various departments, including insurers, customers, estimators, and our automotive repair team
• Maintain precise data records for parts and client information
• Facilitate ongoing communication with the repair team to swiftly address any client concerns or installation issues
• Resolve client inquiries and issues promptly and efficiently to uphold high satisfaction levels
• Aid in the procurement of supplies for both the repair center and administrative office
• Provide consistently exceptional customer service while supporting fundamental administrative tasks

Qualifications:

• Minimum of 5 years' experience in customer service and administrative capacities
• Strong organizational aptitude coupled with meticulous attention to detail
• Previous exposure to automotive dealerships or collision repair centers preferred
• Excellent verbal and written communication skills
• Demonstrated ability to maintain composure and professionalism in high-pressure customer scenarios
• Self-motivated with the capability to thrive independently in a dynamic work environment

Benefits:

• Competitive hourly wage ranging from $20 to $25, commensurate with experience
• Overtime opportunities available
• Join our team and play a crucial role in delivering exceptional service to our esteemed clientele. Enjoy competitive compensation and potential for professional advancement within our organization.